Michael Ring (Mayo, Fine Gael)
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111. To ask the Minister for Communications, Climate Action and Environment the resolution available to ensure that a household (details supplied) is broadband enabled; and if he will make a statement on the matter. [25481/23]

Eamon Ryan (Dublin Bay South, Green Party)
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The High-Speed Broadband Map, which is available at www.broadband.gov.ie, shows the areas included in the National Broadband Plan (NBP) State led intervention as well as areas targeted by commercial operators. The map is colour-coded and searchable by address and Eircode. Premises in the AMBER area will be provided with high-speed broadband through the State led Intervention. The BLUE area represents those areas where commercial providers are either currently delivering or have plans to deliver high speed broadband services.

While the premises referred to in the question is indicated as being in the BLUE area, a detailed analysis undertaken by the Department’s technical team has confirmed that this premises is not currently capable of obtaining high-speed broadband through commercial means. Your constituent should contact my officials by completing a web form at NBP Customer Service (secure.dccae.gov.ie/forms/NBP-Customer-Service.aspx) providing full details so that my officials can escalate the matter to Open eir for investigation. The outcome will be to either achieve a fibre connection to the premises by commercial means or start the “hand-back” process whereby this premises will be reclassified, which requires a formal contractual change request followed by an update to broadband maps. As you will appreciate the reclassification process does take time, but I can assure the Deputy that all such cases are expedited as quickly as possible.