Pearse Doherty (Donegal, Sinn Fein)
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163. To ask the Minister for Communications, Climate Action and Environment when a response will issue to communication (details supplied) relating to a broadband issue; and if he will make a statement on the matter. [24129/23]

Eamon Ryan (Dublin Bay South, Green Party)
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The premises referred to in the Question is located in the BLUE area on the NBP High-Speed Broadband Map which is available on my Department's website at www.broadband.gov.ie.

BLUE areas are not included in the State intervention area covered by the National Broadband Plan as commercial operators are already providing high-speed broadband or have indicated future plans to do so. My Department defines high-speed broadband as a connection with minimum speeds of 30Mbps download and 6Mbps upload. Under State aid rules, my Department is not permitted to displace commercial investment by intervening in areas where commercial investment exists or is planned, as to do so would be an infringement of these State aid rules. The activities of commercial operators delivering high-speed broadband within BLUE areas are not planned or funded by the State and my Department has no statutory authority to intervene in that regard.

Any complaint regarding quality of service should, in the first instance, be raised directly with the service provider. Should the service provider fail to resolve the matter to the customer’s satisfaction and in a timely matter, they may escalate the matter to ComReg who may be contacted via www.comreg.ie or their consumer care hotline at: consumerline@comreg.ie or phone 01-8049668.