Michael Ring (Mayo, Fine Gael)
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103. To ask the Minister for Housing, Planning, and Local Government when the Residential Tenancies Board will resolve an ongoing issue for a person (details supplied) in County Mayo in view of the fact that this issue is ongoing since July 2022, the undue stress being caused to the individual with their properties being de-registered and re-registered on the same day and ask that a senior member of the RTB make direct contact with this person to resolve this issue. [11662/23]

Darragh O'Brien (Dublin Fingal, Fianna Fail)
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I refer to my reply of Question No. 546 of 18 January 2023 regarding this issue. Landlords and agent customers are still experiencing some issues when registering tenancies through the Residential Tenancies Board’s (RTB) new tenancy management system. As outlined previously, this is an operational matter for the RTB, whose members having been working collaboratively and constructively with landlords and agents (including the person referred to in the details supplied) to assist and support them through the process.

The RTB has recently almost doubled the staffing in its outsourced call centre to deal with the issues that have arisen following the introduction of annual registration and it has been working hard to find the right balance between ensuring contracted staff are adequately trained and capable of assisting customers with their queries, ranging from linking tenancies, verifying accounts, and data-inputting paper applications. My Department will continue to work with the RTB to ensure it is sufficiently resourced to deliver on its expanded mandate, including any specific requests with regard to annual registration.