Paul Donnelly (Dublin West, Sinn Fein)
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297. To ask the Minister for Housing, Planning, and Local Government if the Residential Tenancies Board will complete a review of a file (details supplied). [10072/23]

Darragh O'Brien (Dublin Fingal, Fianna Fail)
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The Residential Tenancies Board (RTB) was established as a quasi-judicial independent statutory body under the Residential Tenancies Acts 2004-2022 (RTA), to operate a national tenancy registration system and to facilitate the resolution of disputes between landlords and tenants and as such, the case you have outlined is an operational matter for the RTB.

It would be inappropriate for me, as Minister, or my Department to comment on, or to intervene in the specifics of any individual case.

Following the issue of Circular LG (P) 05/16 on 20 September 2016 from my Department, the RTB set up a dedicated email address for this purpose. The RTB may be contacted at OireachtasMembersQueries@rtb.ie

Complaints directly relating to the quality of the service provided by the RTB should be made in writing (email or letter) to the Quality Customer Service Officer (QCSO). The QCSO can be contacted by email at customer.service@rtb.ie or by letter addressed to the Quality Customer Service Officer, Residential Tenancies Board, PO Box 47, Clonakilty, County Cork.

Full details of the RTB’s complaints procedure is outlined in their Customer Charter and is available to download from their website at: www.rtb.ie/rtb-freedom-of-information-publication-scheme/customer-charter

Complaints concerning operational matters of the RTB should be forwarded to the Director of the RTB, Mr. Niall Byrne, or if the complaint involves the Director, it should be forwarded to the Chairperson of the Board of Directors, Mr. Thomas Dunne. Complaints to the Director or Chairperson of the RTB can be directed to:

Mr. Niall Byrne / Mr. Thomas Dunne,

Residential Tenancies Board,

PO Box 47,

Clonakilty,

Co. Cork.