Seán Canney (Galway East, Independent)
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1545. To ask the Minister for Health the supports that his Department will put in place to help parents and patients of a dental practice (details supplied) that has closed or have been left without a service and are unable to access another service; if he will request the Dental Council to provide assistance and advice on the way to claim back money paid for treatments that were not provided; and if he will make a statement on the matter. [1693/23]

Stephen Donnelly (Wicklow, Fianna Fail)
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I am concerned at the situation that has arisen for patients of the orthodontic practice in Oranmore and their families.

Since this situation first came to the attention of my Department, my officials have been working with stakeholders seeking assurances that everything possible is being done by relevant parties to resolve the concerns of patients affected. I met with patient representatives and local representatives last September to hear their specific concerns and consider what can support can be put in place for these patients.

In October, the Dental Council issued a communication to the patients of the practice detailing the undertakings that have now been given to the High Court by the registrant, a Specialist Orthodontist. These undertakings set out the process by which patients, who are not already in receipt of care, can be referred to an alternative specialist orthodontist/s, with patient consent. While the High Court process is continuing, this is a very positive development to facilitate the process to ensure continuity of care for patients. I am hopeful that this process will ensure that patients are referred so that their orthodontic treatment plans can continue.

The Orthodontic Society of Ireland (OSI) is also communicating with its members in an effort support the continuity of care.

Unfortunately, the issue of refunds for treatment not received is a private matter and can only be resolved between the patient and the dentist. Neither the Dental Council as the professional regulator, the Department of Health or the Minister for Health have the power to intervene in this matter regarding refunds.

I appreciate that presently parents feel that this process is taking time and are very concerned. In view of this, my officials will continue to work with stakeholders to support a transfer of care solution for patients.