Bernard Durkan (Kildare North, Fine Gael)
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270. To ask the Minister for Employment Affairs and Social Protection the reason that a carer’s allowance bonus was paid into the old account of a person (details supplied) and not into the account into which they receive their weekly payment; if arrangements will be made to recall the paid bonus to the incorrect account and reissue it to the account used for their weekly payment; and if she will make a statement on the matter. [59957/22]

Heather Humphreys (Cavan-Monaghan, Fine Gael)
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Carer's allowance (CA) is a means-tested social assistance payment made to a person who is habitually resident in the State and who is providing full-time care and attention to a child or an adult who has such a disability that as a result they require that level of care.

An application for CA was received from the person concerned on 6 December 2019.

CA was awarded on 20 March 2020 with effect from 12 December 2019 and the first payment issued to their nominated bank account on 26 March 2020.

The person concerned applied to have their CA payment method updated to a new bank account through the online 'change payment method' facility on MyWelfare in September 2022.

The Carer's Support Grant (CSG) is not an option currently available through the 'change payment method' facility on MyWelfare.

A regular report to identify cases whereby a customer has sought to change the payment method for their CA payment through MyWelfare is now in place. This will ensure that similar cases will be captured going forward and allow for the payment method for CSG to be brought in line with the CA payment method.

Payment in this case will be returned by Ulster Bank and will re-issue to the person concerned at the earliest possible date.

I hope this clarifies the position for the Deputy.