Thursday, 17 November 2022
Department of Employment Affairs and Social Protection
233. To ask the Minister for Employment Affairs and Social Protection the steps that he will take to ensure that online queries raised through MyWelfare accounts are responded to in a reasonable timeframe; and if she will make a statement on the matter. [57178/22]
My Department endeavours to deal with all customer queries promptly. Where a query is received to the “My Welfare support” email account, the aim is for it to be addressed within three working days; there are no backlogs on this email account, with emails being responded to in a prompt manner.
If the Deputy provides further details concerning what area of my Department where there are issues relating to online queries, my officials will of course follow up on the matter and bring it to resolution.