Fergus O'Dowd (Louth, Fine Gael)
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283. To ask the Minister for Finance if he will provide the details on the expected timelines for the reopening of the offices of the Revenue Commissioners to facilitate face-to-face engagement with consideration of the significant tax changes that have been announced and the expected increase in queries on PAYE and other revenue-related services; and if he will make a statement on the matter. [50305/22]

Paschal Donohoe (Dublin Central, Fine Gael)
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Revenue provides a broad range of online services for taxpayers to manage their tax affairs, which are quick, easy to use and fully secure. These services, including an online communications channel through the MyEnquiries, are available 24/7 and, in the vast majority of cases, remove the requirement for taxpayers to attend public offices.

Revenue makes a broad range of information available on its website and this information will be updated to reflect the changes announced in the budget as they become available as part of the Finance Bill process. For the majority of taxpayers, the changes announced will not be complex and a significant increase in contacts with Revenue is not anticipated. For PAYE employees, the changes to their tax credits and rate bands will be reflected in their tax credit certificates for 2023 which will be available through myAccount in early December and will also be made available to employers.

Revenue have confirmed that an in-person appointment service is currently being provided in their offices at Cathedral Street, Dublin 1 and Blackpool, Cork and similar services will be available in Sarsfield House, Limerick and Geata Na Cathrach, Fairgreen Galway offices, from 17 October 2022. Appointments can be booked by calling the Appointment Helpline on 01 738 3660.

The in-person appointment service is in addition to the existing virtual appointment service being provided which largely reduces the need to visit in-person. Virtual appointments can also be booked through the Appointment Helpline.