Written answers

Wednesday, 21 September 2022

Department of Employment Affairs and Social Protection

Departmental Offices

Photo of Michael Healy-RaeMichael Healy-Rae (Kerry, Independent)
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85. To ask the Minister for Employment Affairs and Social Protection if she is of the view that more privacy should be provided in local Intreo offices (details supplied); and if she will make a statement on the matter. [46135/22]

Photo of Heather HumphreysHeather Humphreys (Cavan-Monaghan, Fine Gael)
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My Department is committed to delivering excellent customer service as pledged in the Customer Service Charter. My officials aim to ensure that all persons are served in a fair, courteous, and timely manner, provided with full and clear information regarding entitlements and have their privacy respected at all times.

Every effort is taken by officials to ensure that people are afforded privacy in the conduct of their business with the Department. Meetings generally take place in private cubicles or offices within an Intreo Centre.

Any concerns a person may have about their privacy within an Intreo setting can be raised with my officials.

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