Written answers

Wednesday, 21 September 2022

Department of Finance

Revenue Commissioners

Photo of Donnchadh Ó LaoghaireDonnchadh Ó Laoghaire (Cork South Central, Sinn Fein)
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42. To ask the Minister for Finance when the Revenue Commissioners' office in Blackpool, Cork, will be opened to the public for appointments. [46117/22]

Photo of Paschal DonohoePaschal Donohoe (Dublin Central, Fine Gael)
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I am advised by Revenue that in-person appointment services are being provided at the Revenue office at Assumption Road, Cork since 19 September 2022. This service allows customers to schedule an appointment at a time that suits them, eliminating queue waiting times that are a feature of any walk-in service. Appointments can be booked by calling the Appointment Helpline on 01 738 3660, opening hours are 09.30 to 13.30 (Monday to Friday).

The in-person appointment service is in addition to the existing virtual appointment service being provided which largely reduces the need to visit in-person. Virtual appointments can also be booked through the Appointment Helpline.

I am further advised that Revenue provides a full range of online services for taxpayers to manage their tax affairs, which for the most part removes any requirement to access public offices. These services, which include an online communications channel through the MyEnquiries system, are available 24/7, are easy to use and are fully secure.

For taxpayers who, for a variety of reasons, may not have access to the online services, Revenue provides extensive support across its various telephone helplines and continues to operate a full service for queries being received through the postal system.

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