Tuesday, 12 July 2022
Department of Health
General Practitioner Services
GP out of hours cooperatives are private organisations. The HSE provides funding to co-operatives through service level agreements to support the provision of out of hour GP services.
If a patient is unhappy with the out of hours service received from a GP, that patient should in the first instance complain directly to the out of hours service. This can be done in person, in writing or by telephone. If the complaint cannot be resolved by the professional themselves or by their service, or where patients feel there has been professional misconduct, patients may avail of the procedures of the Irish Medical Council.
In the meantime, I have alerted the HSE to this matter for consideration and any necessary follow-up.