Written answers

Tuesday, 5 July 2022

Department of Transport, Tourism and Sport

Air Services

Photo of James LawlessJames Lawless (Kildare North, Fianna Fail)
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132. To ask the Minister for Transport, Tourism and Sport the position in relation to passengers who tested positive for Covid-19 before their flight; the position of such persons in relation to the airline refunding credit note vouchers; if the Government still has protocols in place for such cases; and if he will make a statement on the matter. [35543/22]

Photo of Hildegarde NaughtonHildegarde Naughton (Galway West, Fine Gael)
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The onus is on intending passengers to check the Covid-19 entry requirements of any destination prior to embarking on a flight. Intending passengers should check the Department of Foreign Affairs Travel Advice for their destination for details and follow any requirements indicated by their airline.

The circumstances where an airline must offer a passenger a refund are set out in EU Regulation 261 (2004) which sets out that a passenger is entitled to a refund in the event that an airline cancels the flight for whatever reason.

The two main Irish airlines continue to offer passengers flexible options in respect of amending bookings and may provide options for refunds, in instances that the flight goes ahead, depending on the fare type selected by the passenger.

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