Niamh Smyth (Cavan-Monaghan, Fianna Fail)
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141. To ask the Minister for Finance if matters raised in correspondence by a person (details supplied) will be reviewed; and if he will make a statement on the matter. [21660/22]

Paschal Donohoe (Dublin Central, Fine Gael)
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The Financial Services and Pensions Ombudsman is independent in the performance of her statutory functions and I have no role in the day to day workings of the office or in the decisions which she takes.

The Financial Services and Pensions Ombudsman was established to provide an alternative to the Courts for consumers who have unresolved disputes with a financial or pension service provider and all investigations by the Ombudsman are free of charge to the consumer. Subject only to an appeal to the High Court, a finding of the Ombudsman in respect of a complaint is legally binding on all parties.

The Ombudsman provides an independent, fair, impartial, confidential and free service to resolve complaints through either informal mediation or formal investigation and adjudication. As the service that the Ombudsman provides is confidential in nature, it would not be appropriate for me to request access to any confidential correspondence held by the Ombudsman in relation to a particular case.