Patricia Ryan (Kildare South, Sinn Fein)
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50. To ask the Minister for Public Expenditure and Reform the number of nursing home complaints dealt with by the Ombudsman in 2020; and if he will make a statement on the matter. [18533/22]

Michael McGrath (Cork South Central, Fianna Fail)
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I am informed by the Ombudsman of the following:

In 2020 the Ombudsman received 53 complaints about Private Nursing Homes. The majority of these complaints (30) related to the care and treatment of residents while the remainder of the complaints received concerned complaint-handling, the level of fees charged and other administrative actions. Six of the 2020 cases were either upheld or partially upheld, while the Office was able to offer assistance in eight other cases. The Ombudsman’s Annual Report contains a detailed breakdown of complaint received in 2020.