Aindrias Moynihan (Cork North West, Fianna Fail)
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252. To ask the Minister for Finance if an online tutorial could be made available to assist persons in using the online facilities of the Revenue Commissioners; and if he will make a statement on the matter. [9751/22]

Aindrias Moynihan (Cork North West, Fianna Fail)
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253. To ask the Minister for Finance the number of persons yet to make an online annual return for 2021; the number of telephone requests to the Revenue Commissioners on persons not having online facilities available to them to make changes to their Revenue Commissioners accounts for 2022 to date; and if he will make a statement on the matter. [9752/22]

Paschal Donohoe (Dublin Central, Fine Gael)
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I propose to take Questions Nos. 252 and 253 together.

Revenue has advised me that over 820,000 PAYE taxpayers have filed income tax returns for 2020 and approximately 480,000 have done so for 2021. It is not possible to definitively confirm the number of PAYE taxpayers who have yet to file their returns for 2021 as in many cases they pay the correct tax throughout the year and are not required to file a return, unless there are additional credits or reliefs to which they are entitled and wish to claim. Over 99% of the tax returns filed to date were received through the online channels with any refunds due paid within three to five working days.  

Revenue has answered 110,000 calls to the PAYE Helpline so far in 2022. These calls related to a broad range of issues including requests for assistance with completing the income tax return (online and paper), clarifying tax entitlements for the current year (2022) and requesting changes to individual taxpayer records. Revenue has also dealt with over 3,400 requests for paper forms through its Forms and Leaflets Ordering Service to date in 2022 and processed almost 1,350 paper PAYE returns subsequently received. 

Regarding Question 9751-22, Revenue has confirmed that it already provides instructional videos to assist taxpayers using Revenue’s online facilities. These are available via the Revenue website and from the Revenue channel on the YouTube platform.