Bernard Durkan (Kildare North, Fine Gael)
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289. To ask the Minister for Finance the average length of time taken by the Revenue Commissioners to revert to customers via the online inquiry system; and if he will make a statement on the matter. [4858/22]

Paschal Donohoe (Dublin Central, Fine Gael)
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I am advised by Revenue that it strives to reply to queries received through both the MyEnquiries system and through the post within 20 working days during non-peak periods and within 25 working days during peak periods.

Revenue has also advised me that it received almost 2.5 million queries via MyEnquiries in 2021, of which 88% were dealt with within 20 days (68% within 5 working days) and 91% within 25 days. Where a query has additional complexity or where further information is required from the taxpayer or tax agent, then the time required to finalise matters may extend beyond the usual 20-day or 25-day period.

Finally, if the Deputy is aware of a specific case that is experiencing extended delays, he should advise Revenue of the details so the matter can be addressed.