Written answers
Tuesday, 1 February 2022
Department of Employment Affairs and Social Protection
Community Welfare Services
Seán Fleming (Laois-Offaly, Fianna Fail)
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551. To ask the Minister for Employment Affairs and Social Protection if she will provide a list of offices and locations in Leinster in which members of the public can meet a community welfare officer (details supplied); and if she will make a statement on the matter. [4868/22]
Heather Humphreys (Cavan-Monaghan, Fine Gael)
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The following is a list of locations and offices in Leinster (excluding Dublin) in which members of the public can meet with a Community Welfare Officer (CWO):
| County | Location | Opening hours |
|---|---|---|
| Carlow | Carlow Intreo Centre | Intreo business hours (see below) |
| Kildare | Athy | All day by appointment |
| Maynooth | All day by appointment | |
| Newbridge Intreo Centre | Intreo business hours (see below) | |
| Kilkenny | Kilkenny Intreo Centre | Intreo business hours (see below) |
| Laois | Portlaoise Branch Office | Intreo business hours (see below) |
| Rathdowney Branch office | 1 morning per week | |
| Longford | Longford Intreo Centre | Intreo business hours (see below) |
| Louth | Drogheda Intreo Centre | Intreo business hours (see below) |
| Dundalk Intreo Centre | Intreo business hours (see below) | |
| Meath | Kells Branch Office | All day by appointment |
| Navan Intreo Centre | Intreo business hours (see below) | |
| Trim Branch Office | All day by appointment | |
| Offaly | Birr Health Centre | 2 mornings |
| Edenderry Intreo Centre | 2 mornings plus appointments | |
| Tullamore Intreo | Intreo business hours (see below) | |
| Westmeath | Athlone Intreo Centre | Intreo business hours (see below) |
| Bellview Mullingar | Intreo business hours (see below) | |
| Wexford | Enniscorthy CWS Office | All day by appointment |
| Gorey Branch Office | All day by appointment | |
| New Ross CWS Office | All day by appointment | |
| Wexford Intreo Centre | Intreo business hours (see below) | |
| Wicklow | Arklow Intreo Centre | All day by appointment |
| Bray Intreo Centre | Intreo business hours (see below) | |
| Wicklow Government Offices | All day by appointment |
Intreo business hours are reverting to pre-Covid hours in the coming weeks and by end of February will be 9.15am to 5pm Monday to Wednesday, 10.30am to 5pm on Thursdays (to allow for staff training) and 9.15 to 4.30pm on Fridays.
It is important to note that as part of my continued commitment to improve the Community Welfare Service across the country, customers no longer have to meet in person with a CWO to make a claim. Any customer who needs to contact or access the Community Welfare Service can phone or attend at an office, either to speak directly to a CWO or to make an appointment for a consultation on the same day. Consultations with a CWO are available via phone, at our offices and if the need arises a direct home visit appointment can be arranged depending on the customer’s need and public health restrictions.
I trust this clarifies the matter.
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