Written answers
Wednesday, 19 January 2022
Department of Communications, Climate Action and Environment
Departmental Data
Catherine Murphy (Kildare North, Social Democrats)
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147. To ask the Minister for Communications, Climate Action and Environment if he will provide a schedule of all client and or customer facing and or orientated services that his Department provide via a contracted service provider; the contractor that provides the service; and the cost of same for the past five years to date in 2022. [1798/22]
Eamon Ryan (Dublin Bay South, Green Party)
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A client/customer facing service for the purposes of this response has been determined as a service that the Department provides to the public but the delivery of which is being outsourced to a contractor.Set out in the table below is the related expenditure incurred for the years 2017 to date.
Name of Contracted Service Provider | Details of client and or customer facing and or oriented service | 2017 €000 | 2018 €000 | 2019 €000 | 2020 €000 | 2021 €000 | 2022 to date €000 | Total Cost 2017 to date €000 |
---|---|---|---|---|---|---|---|---|
BT Communications Ireland Limited (BTCIL) | Emergency Call Answering Service (ECAS) – answers all calls and texts to 999/112 providing a vital link between the caller and the Emergency Services (Garda, Fire, Ambulance or Coast Guard). The service is funded by a Call Handling Fee paid by network operators directly to the ECAS operator (currently BTCIL). | No cost to the exchequer | ||||||
NDRC Ltd | The National Digital Research Centre provides early stage supports for digital enterprises | 3,933 | 3,500 | 3,630 | 2,919 | N/A | 0 | €13,982 |
Dogpatch Labs Management DAC | The National Digital Research Centre provides early stage supports for digital enterprises | N/A | N/A | N/A | 286 | 3,214 | 0 | €3,500 |
Morrow Communication | Communications support for GSI Tellus programme up to March 2018 | 42 | 4 | 0 | 0 | 0 | 0 | €46 |
RPS Group / RPS Consulting Engineers Limited | Communications support for GSI Tellus programme since March 2018 and in particular airborne survey helpline. | 0 | 42 | 55 | 64 | 45 | 15 | €221 |
Capita Business Support Services Ireland, trading as Eircode | Eircode Project Management Licence Holder | 2,043 | 1,828 | 1,514 | 1,431 | 1,423 | 0 | €8,239 |
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