Written answers

Wednesday, 19 January 2022

Department of Enterprise, Trade and Employment

Departmental Data

Photo of Catherine MurphyCatherine Murphy (Kildare North, Social Democrats)
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95. To ask the Minister for Enterprise, Trade and Employment if he will provide a schedule of all client and or customer-facing and or orientated services that his Department provide via a contracted service provider; the contractor that provides the service; and the cost of same for the past five years to date in 2022. [1797/22]

Photo of Leo VaradkarLeo Varadkar (Dublin West, Fine Gael)
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My Department and its Offices have entered into twenty customer facing and/or orientated services via a contracted service provider over the past five years and to date in 2022.  

For the vast majority of its procurements, my Department and its Offices, which includes the Companies Registrations Office, the Intellectual Property of Ireland, the Labour Court, the Office of Director of Corporate Enforcement and the Workplace Relations Commission, try to use available centralised procurement frameworks put in place by the Office of Government Procurement (OGP), as well as utilising the e-Tenders website and advertising in the EU Journal, where applicable.  

Details on the various customer facing and/or orientated services that my Department and its Offices have in place via a contracted service provider and the cost of same for the past five years and to-date in 2022 (where applicable) are set out at Appendix I and Appendix II below. 

APPENDIX I - Details on the various customer facing and or orientated services that my Department has in place via a contracted service provider and the cost of same for the past five years (where applicable).

EDI Factory Limited Trading as Celtrinoprovide eInvoicing services to my Department as it relates to PEPPOL (Pan-European Public Procurement On Line), an Infrastructure where buyers and sellers can exchange electronic documents for the provision of services.

Celtrino

2019- €4,120

2020- €3,997

2021- €3,997

In 2021, my Department contracted MatrixInternet Ltd, to design, build and host a climate action hub to assist businesses take steps towards Climate Action. This project is part funded by the Public Service Innovation Fund and the Department of Environment, Climate and Communications. To date the Department of Enterprise, Trade and Employment’s portion of spend has been:

Matrix Internet Ltd

2021- €81,677

2022- €1,999

My Department held a stakeholder engagement event held virtually in October 2020 in relation to the National Economic Plan. The Department procured an event management company, Real Nation Management Ltd. to support the organisation and logistics associated with the event, including an digital platform, AV equipment and event management services

Real Nation Management Ltd.2020- €25,262

There was also a contract entered into with Compass Catering for the provision of a venue to host a stakeholder engagement summit relating to the Future Jobs Ireland Summitin the Aviva Stadium. This was organised jointly by my Department and the Department of the Taoiseach and took place in November 2018.

Compass Catering Services Ireland2018- €4,879

APPENDIX II - Details on the various customer facing and or orientated services that the Offices of my Department has in place via a contracted service provider and the cost of same for the past five years (where applicable).

Intellectual Property Office of Ireland (IPOI)

GlobalPayprovide payment technology to the Intellectual Property Office of Ireland (IPOI) for online Credit Card terminals. GlobalPay process all customer specific payments to the IPOI that can be made online or over the phone.  These include renewal fees, as well as a range of other payments for the Office which are made by card (Credit and Debit). These fees below are in respect of transaction charges.

GlobalPay

2017 - €822

2018 - €725

2019 - €703

2020 - €696

2021 –€546

2022 - €45

Workplace Relations Commission (WRC)

Interpretation services are generally utilised by the WRC to provide interpretation to parties during hearings who have very limited or no proficiency in the English language.

Accent Solutions- Reception Service for Lansdowne House, Dublin 4

2019 - €49,379

2020 - €37,150

2021- €25,929 

EIR- Reception/ Telephonist Services for Lansdowne House, Dublin 4

2017- €43,897

2018- €53,119

Word Perfect- Interpretation Services

2017- €58,071

2018- €69,760

2019- €72,905

2020- €38,855

2021- €8,658

Translation.ie- Interpretation Services

2019- €5,316

2020- €117

2021- €20,258

EU Translations- Interpretation Services

2018- €443

2019- €2,742

Cormac Leonard- Sign Language Interpretation2019- €394

Commercial Translation Centre-Interpretation Services2021- €260

Beatrice Translations-Interpretation Services

2019- €1,242

2020- €662

2021- €677

2022- €369

Bridge Interpretation-Interpretation Services

2018-€677

2019-€1,876

2020-€2,011

2021-€2,104

2022-  €545

Gwen Malone Stenography-Interpretation Services 2021- €301

Europus Language-Interpretation Services2019- €138

Irish Sign Language-Interpretation Services2018- €730

Aisling Glover-Interpretation Services2017- €516

Amanda Mohan Sign Language-Interpretation Services2017- €280

Context Interpretation Services-Interpretation Services

2017- €1,493

2018- €517

2019- €949

2020- €135

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