Written answers

Wednesday, 1 December 2021

Department of Employment Affairs and Social Protection

Covid-19 Pandemic

Photo of Claire KerraneClaire Kerrane (Roscommon-Galway, Sinn Fein)
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125. To ask the Minister for Employment Affairs and Social Protection if INTREO front and back office set-ups established in response to Covid-19 have been reviewed; if she will advise on when front and back office set-ups will return to normal office set-ups following the lifting of certain public health guidelines particularly in consideration of the impact that prolonged front-back INTREO office set-ups may have on client-facing services and securing appointments; and if she will make a statement on the matter. [59344/21]

Photo of Heather HumphreysHeather Humphreys (Cavan-Monaghan, Fine Gael)
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I can confirm to the Deputy that in-person appointments continue to be available at all Intreo Centres and that all of these centres are open 5 days per week, as are our branch offices.  Offices are open for walk-in service each morning and for appointments all day to 5pm.

If a person wishes to make an in-person appointment for any of the Department's services, they can contact their local Intreo Centre or Branch Office and an appointment will be arranged for them.

Contact details for all our offices are available on www.gov.ie

The health and safety of members of the public and of staff in my Department is of paramount importance.  For in-person appointments, we continue to observe public health measures including the use of screens and hand sanitiser.  The duration of all in-person appointments are kept as short as practically possible and social distancing guidelines are observed at all times.

During the Pandemic, we also enhanced and developed other means of accessing services including by telephone and online and, for most people, these have worked well.  We would encourage people to continue to use these options wherever possible. 

Many people are now using www.gov.ie to obtain information and our easy to use online portal www.MyWelfare.ie to apply for various income supports.  

We expect the high uptake of both online and in-person services to continue.


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