Thomas Pringle (Donegal, Independent)
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270. To ask the Minister for Education and Skills if there are guidelines, written procedures or protocols or key performance indicators for acknowledgement of correspondence received and response to correspondence received, respectively by category of correspondence (details supplied) in tabular form; and if he will make a statement on the matter. [38244/21]

Simon Harris (Wicklow, Fine Gael)
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My Department aims to provide its customers with a professional, efficient and courteous service and does not distinguish between unsolicited and solicited correspondence.

A full statement of commitments contained within my Department’s Customer Charter can be found on gov.ie at the following link:

www.gov.ie/en/publication/045e7-customer-charter/

The Customer Charter underpins the quality customer service and the commitments contained within this Charter dictate acknowledgement and response timelines for correspondence received in the Department.