Thomas Pringle (Donegal, Independent)
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255. To ask the Minister for Children, Equality, Disability, Integration and Youth if there are guidelines, written procedures or protocols or key performance indicators for acknowledgement of correspondence received and response to correspondence received, respectively by category of correspondence (details supplied) in tabular form; and if he will make a statement on the matter. [38237/21]

Roderic O'Gorman (Dublin West, Green Party)
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My Department's Customer Service Action Plan 2019–2021 and the associated Customer Charter affirms our commitment to the delivery of high quality services to all our customers. This includes timelines for acknowledging and responding to all categories of correspondence.

The Customer Service Action Plan is published on my Department's website and is available at the link below:-

www.gov.ie/en/organisation-information/b5ae0d-department-of-children-and-youth-affairs-customer-service/