Thomas Pringle (Donegal, Independent)
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492. To ask the Minister for Rural and Community Development if there are guidelines, written procedures or protocols or key performance indicators for acknowledgement of correspondence received and response to correspondence received, respectively by category of correspondence (details supplied) in tabular form; and if she will make a statement on the matter. [38248/21]

Heather Humphreys (Cavan-Monaghan, Fine Gael)
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My Department's guidelines, written procedures and protocols to deal with correspondence are outlined in the Customer Service Action Plan of the Department of Rural and Community Development.

The action plan details the steps to be undertaken in order to meet our commitments under each of the Government’s 12 Quality Customer Service (QCS) principles.

Further information on my Department’s Customer Service Action Plan can be found at the link: assets.gov.ie/10242/cfede81c9fe6483685b4e9888a293fb3.pdf