Written answers

Thursday, 3 June 2021

Department of Housing, Planning, and Local Government

Housing Schemes

Photo of Cian O'CallaghanCian O'Callaghan (Dublin Bay North, Social Democrats)
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271. To ask the Minister for Housing, Planning, and Local Government the way a person can access the chat function on the Rebuilding Ireland website; and if he will make a statement on the matter. [30350/21]

Photo of Darragh O'BrienDarragh O'Brien (Dublin Fingal, Fianna Fail)
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Both the Rebuilding Ireland Home Loan website and call centre are managed by the Housing Agency which has indicated that the chat function is available.  However the Agency has advised that under GDPR the user must activate the Zendesk permissions offered in order to initiate the chat function.

Visitors to the site can update their preferences should they wish to avail of the chat function during the contact centre working hours. They can leave a message and will receive a response should they be using the website outside of these hours.

Additionally visitors to the website are provided with the contact details of all Local Authorities, who can also assist with Rebuilding Ireland Home Loan queries, which are available through the below link –



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