Donnchadh Ó Laoghaire (Cork South Central, Sinn Fein)
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211. To ask the Minister for Transport, Tourism and Sport the reason a person (details supplied) has not yet received a tax disc. [29159/21]

Hildegarde Naughton (Galway West, Fine Gael)
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My Department's offices in Shannon manage the National Vehicle and Driver File (NVDF) and its associated online services, including online motor tax, at www.motortax.ie.  

The records on the NVDF indicate that the vehicle in question was taxed online on 26th April 2021, and a motor tax disc was issued on 27 April 2021. The vehicle owner in question contacted our offices by email on 14 May regarding the status of her tax disc. My official responded on the same day, and advised the individual concerned that their tax disc had not been returned by An Post, as undelivered. The response also gave details of how a replacement tax disc can be sought, in the event that it is lost, stolen or misplaced. The Department have no record of any further response from the individual concerned. 

Today (1st June 2021)  the customer was contacted by officials in my Department by telephone and by email to confirm address details.  We have posted out a further application form with a pre-paid envelope to allow the customer to apply to Cork Motor Tax Office for a replacement document.  Officials in my Department will maintain contact with this customer to ensure that she has a replacement disc supplied to them.