Niamh Smyth (Cavan-Monaghan, Fianna Fail)
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258. To ask the Minister for Communications, Climate Action and Environment the reason a person (details supplied) has not received their landline connection; and if he will make a statement on the matter. [19570/21]

Eamon Ryan (Dublin Bay South, Green Party)
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I recognise how vital telecommunications services are to citizens for so many aspects of their daily lives, including remote working, studying and staying in touch with family members during the Covid-19 crisis. The provision of telecommunication services is a matter for the relevant service providers operating in a fully liberalised market regulated by the Commission for Communication Regulation (ComReg), as independent Regulator. Where a citizen makes a request for a landline service and is not satisfied with the outcome, they should in the first instance make a complaint to the operator from whom they have ordered the service and in the event of an unsatisfactory outcome can then bring the matter to ComReg as regulator.