Seán Haughey (Dublin Bay North, Fianna Fail)
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520. To ask the Minister for Finance if income taxpayers can make a paper tax return manually through the post; the procedures in place to facilitate such a return; if his attention has been drawn to the fact that some income tax payers have experienced difficulties in obtaining the necessary income tax forms to make a return for 2020 in this way and also in trying to speak to someone over the phone in the Revenue Commissioners to discuss these procedures; and if he will make a statement on the matter. [20055/21]

Paschal Donohoe (Dublin Central, Fine Gael)
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I am advised by Revenue that the quickest and easiest way for taxpayers to manage their tax filing and tax payment obligations is through the online services at www.revenue.ie., using the myAccount facility for PAYE taxpayers and the Revenue Online Service (ROS) for business/self-assessed taxpayers.

While most self-assessed taxpayers are mandatory ‘e-filers’ and are therefore required to file an electronic return in accordance with section 917EA of the Taxes Consolidation Act 1997, Revenue recognises that some people may not be in a position to do so for a variety of reasons, for example, where there is poor broadband service. To facilitate these customers, Revenue provides hard copy returns that can be submitted by post. These hard-copy versions can be ordered by calling Revenue’s automated 24-hour forms ordering service on 01-738 3675.

Certain tax returns including the Form 11for self-assessed taxpayers are also made available for printing/downloading on Revenue’s website at www.revenue.ieas soon as they are available. Revenue has confirmed that the 2020 version of the Form 11return will be available on the website for printing/downloading in the coming weeks. In the interim, if the Deputy is aware of a taxpayer who is anxious to file a Form 11 in respect of 2020 at this time, he should provide the details to Revenue who will make direct contact with the person.

Regarding contact channels, Revenue has advised me that its telephone services for both PAYE and business/self-assessed customers are operational, Monday-Friday from 9:30am-1:30pm. The telephone number for PAYE queries is 01-738 3636 and 01-738 3630 for business/self-assessed queries. The contact details for all services are listed in the ‘contact us’section of Revenue’s website.