Michael McNamara (Clare, Independent)
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151. To ask the Minister for Transport, Tourism and Sport if the NDLS will take appointments over the phone in Ennis, county Clare as persons there are encountering problems with the online system in obtaining appointments; and if he will make a statement on the matter. [41534/20]

Hildegarde Naughton (Galway West, Fine Gael)
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The National Driver Licence Service (NDLS) resumed services in June, following the closure of the centres due to the Covid-19 pandemic restrictions. All appointments must be booked in advance as it is not possible to facilitate any walk-ins due to the social distancing requirements and in the interest of protecting the staff and customers. This, of course, has led to an increase in the demand for appointments.

It is not possible to make a telephone booking for an appointment, the online booking system is the only means by which an applicant can secure a slot at an NDLS office.

However, in cases of urgency where a person cannot go online, they can seek assistance from the RSA Customer Call Centre by phoning 1890406040 or 096 25000 between 8.30am and 5pm.