Matt Carthy (Cavan-Monaghan, Sinn Fein)
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271. To ask the Minister for Finance the State agency which has oversight of State savings accounts administered via An Post and to whom persons who have an issue with the practices of An Post with administration of savings accounts and schemes should address grievances; and if he will make a statement on the matter. [22423/20]

Paschal Donohoe (Dublin Central, Fine Gael)
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State Savings products are offered by the Minister for Finance acting through the National Treasury Management Agency (NTMA) pursuant to the powers conferred on the NTMA by the National Treasury Management Agency Act 1990 and the National Treasury Management Agency Act 1990 (Delegation of and Declaration as to Functions) Order 1990 (S.I. No. 277 of 1990).

Persons that might be dissatisfied with service or products may raise their concerns by completing the relevant customer complaint form, by writing a letter or sending an e-mail to Complaints@Statesavings.ie, as covered in the State Savings Customer Complaints process.Full details are available on www.statesavings.ie.

If persons are not satisfied with the outcome of the complaints procedure or believe the final response to be in error, they may appeal the response in writing giving reasons, to the State Savings Complaints Appeals Unit, GPO, or by email at Appeals@StateSavings.ie .

Matt Carthy (Cavan-Monaghan, Sinn Fein)
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272. To ask the Minister for Finance the regulations in place with regard to proof of identification and verification with regard to accessing and or closing financial services or accounts administered by An Post or other bodies; and if he will make a statement on the matter. [22424/20]

Paschal Donohoe (Dublin Central, Fine Gael)
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State Savings products are offered by the Minister for Finance acting through the National Treasury Management Agency (NTMA) pursuant to the powers conferred on the NTMA by the National Treasury Management Agency Act 1990 and the National Treasury Management Agency Act 1990 (Delegation of and Declaration as to Functions) Order 1990 (S.I. No. 277 of 1990).

State Savings products are subject to published Terms and Conditions which contain the applicable requirements regarding evidence and verification of the identity of purchasers/holders. Prize Bonds, administered by the Prize Bond Company, are also subject to the Prize Bonds Regulations 1993 to 2019 which contain a regulation regarding evidence of identity.

Personal data (including Personal Public Service Number) provided by holders is processed for the purposes of transactions in respect of State Savings products, the administration of State Savings products and associated legal purposes including compliance with anti-money laundering requirements under the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010 as amended. Under such legislation, designated bodies, such as An Post, are required by law to verify customers’ identities.

Matt Carthy (Cavan-Monaghan, Sinn Fein)
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273. To ask the Minister for Finance the personally identifiable information required to be held by the provider of State savings or other financial products, services in order to ensure a person accessing an account, service in person can be appropriately identified; and if he will make a statement on the matter. [22425/20]

Paschal Donohoe (Dublin Central, Fine Gael)
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State Savings products are offered by the Minister for Finance acting through the National Treasury Management Agency (NTMA) pursuant to the powers conferred on the NTMA by the National Treasury Management Agency Act 1990 and the National Treasury Management Agency Act 1990 (Delegation of and Declaration as to Functions) Order 1990 (S.I. No. 277 of 1990).

State Savings products are subject to published Terms and Conditions which set out the information to be provided by purchasers/holders in order to confirm their identity and to enable the NTMA’s agents to verify the identity of holders.

Holders must confirm Surname, First Name, Date of Birth, Address and Personal Public Service Number (PPSN). The NTMA is a ‘specified body’ for the purposes of sections 262 to 270 and Schedule 5 of the Social Welfare Consolidation Act 2005, as amended. This provides the power to the NTMA, acting on behalf of the Minister for Finance, to request holders of State Savings products to provide their PPSN in order to verify the identity of such holders.

Personal data (including PPSN) provided by holders is processed for the purposes of transactions in respect of State Savings products, the administration of State Savings products and associated legal purposes including compliance with anti-money laundering requirements under the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010 as amended.