Peter Fitzpatrick (Louth, Independent)
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178. To ask the Minister for Employment Affairs and Social Protection if a matter will be clarified (details supplied) regarding the collection of social welfare payments; and if she will make a statement on the matter. [17767/20]

Heather Humphreys (Cavan-Monaghan, Fine Gael)
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The use of signing pads in Post Offices was suspended due to the Covid-19 pandemic. However, the reintroduction of signing pads is currently underway on a phased basis by An Post. This gives rise to different payment arrangements being operated in the Post Offices concerned.

If a customer has concerns regarding these arrangements, there are further options available to them such as the appointment of a temporary agent to collect the payments.