Emer Higgins (Dublin Mid West, Fine Gael)
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114. To ask the Minister for Transport, Tourism and Sport if his attention has been drawn to the fact that customers are being charged €50 per person for cancelling their tickets further to the announcement that customers who have booked travel tickets through an agency should be refunded; and if he will make a statement on the matter. [14222/20]

Eamon Ryan (Dublin Bay South, Green Party)
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Under EU Directive 2015/2302, the Package Travel Directive, consumers have a right to a refund of all payments where a package holiday is cancelled either by the consumer or by the organiser due to unavoidable and extraordinary circumstances. In instances where unavoidable and extraordinary circumstances pertain - such as Government advice not to travel - then no termination fee should be applied to a cancellation. In all other instances the travel agent or tour operator may apply a fee, in accordance with the terms and conditions of the booking.

Consumer information on this issue is available at: .