Written answers

Wednesday, 20 May 2020

Department of Transport, Tourism and Sport

Travel Trade Sector

Photo of Robert TroyRobert Troy (Longford-Westmeath, Fianna Fail)
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980. To ask the Minister for Transport, Tourism and Sport the actions and negotiations being held with regard to persons that have booked foreign holidays during the summer (details supplied). [5781/20]

Photo of Shane RossShane Ross (Dublin Rathdown, Independent)
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The law is clear in circumstances where an airline cancels a flight - for whatever reason - that all passengers booked on that flight are entitled to a full cash refund within 7 days.  That provision is set out in EU Regulation 261 (2004).   Notwithstanding the contraints arising from the COVID pandemic, a small number of flights are continuing to be operated. Where a flight takes place there is nothing in the law that entitles a passenger to a refund from an airline. 

My understanding is that the current practice of the two main Irish airlines serving the Irish market is to offer the opportunity to rebook a flight for later in the year or receive a voucher.  I am not aware that people are losing out entirely in these circumstances.

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