Wednesday, 20 May 2020
Department of Transport, Tourism and Sport
Travel Trade Sector
980. To ask the Minister for Transport, Tourism and Sport the actions and negotiations being held with regard to persons that have booked foreign holidays during the summer (details supplied). [5781/20]
The law is clear in circumstances where an airline cancels a flight - for whatever reason - that all passengers booked on that flight are entitled to a full cash refund within 7 days. That provision is set out in EU Regulation 261 (2004). Notwithstanding the contraints arising from the COVID pandemic, a small number of flights are continuing to be operated. Where a flight takes place there is nothing in the law that entitles a passenger to a refund from an airline.
My understanding is that the current practice of the two main Irish airlines serving the Irish market is to offer the opportunity to rebook a flight for later in the year or receive a voucher. I am not aware that people are losing out entirely in these circumstances.