Wednesday, 20 May 2020
Department of Communications, Climate Action and Environment
Broadband Service Provision
924. To ask the Minister for Communications, Climate Action and Environment if the broadband and connectivity issues outlined by a person (details supplied) will be examined; and if they will be engaged with and advised on the measures being taken to address their case and similar cases. [5700/20]
The Question refers to a premises which is located in the BLUE area on the NBP High Speed Broadband Map, which is available on my Department's website at http://www.broadband.gov.ie BLUE areas are parts of the country where commercial operators are already providing high speed broadband or have indicated future plans to do so. The Department defines high speed broadband as a connection with minimum speeds of 30Mbps download and 6Mbps upload. There may be a choice of operators offering this service in the area referred to and further information in this regard is available at www.comreg.ie/compare/#/services.
Complaints about service provision are initially between the consumer and the service provider. If this avenue has been exhausted without a satisfactory resolution, the Commission for Communications Regulation (ComReg) may be able to assist further. ComReg is the independent body that issues licences to broadband service providers and investigates complaints to make sure that companies are delivering services in line with their licence obligations.