Thursday, 5 March 2020
Department of Employment Affairs and Social Protection
Public Services Card
1169. To ask the Minister for Employment Affairs and Social Protection if there is a delay with the reissuing of public services cards and free travel cards in view of the importance of free travel, for example to persons undergoing various medical treatments; the timeframe for rectifying this situation; if the delay in reissuing the cards also has an effect on the household benefits package for qualified recipients; and if she will make a statement on the matter. [3480/20]
My Department writes to all Public Services Card (PSC) holders, including those entitled to Free Travel, 90 days before their Card expires, inviting them to renew their Card. Customers are offered a choice of renewing by post or by attending an office of the Department.
Where a customer applies to have their PSC renewed, the new Card issues a few days before the old card expires.
If the customer does not apply for a new PSC before the old Card expires, they are advised to go to an office of the Department to renew their Card. In such cases, the new PSC typically takes 5 -7 working days to issue.
Any delay arising as a result of a late application for a renewal has no effect on a customer’s entitlement to household benefits.
I trust this clarifies the position for the Deputy.