Tuesday, 17 September 2019
Department of Transport, Tourism and Sport
Air Services Provision
580. To ask the Minister for Transport, Tourism and Sport if the Dublin Airport Authority and the Irish Aviation Authority will provide a report in relation to the number of complaints made by persons that requested special assistance; when a publicity campaign was last run advising persons on the way in which to book special assistance and engage with the appropriate agencies in relation to making a complaint; and if he will make a statement on the matter. [37425/19]
Daa has statutory responsibility for the management and operation of Dublin Airport, including the provision of special assistance to passengers and I have forwarded your question to the Company for direct reply.
The Commission for Aviation Regulation (CAR) is responsible for enforcing European air passenger rights in Ireland, including EC Regulation 1107/2006, which recognises that travelling by air can be a more difficult experience for disabled persons and persons with reduced mobility. This law tries to ensure that these persons have opportunities for travel which are comparable with other passengers. CAR's role in this regard includes the running of publicity campaigns. Where a complaint is not resolved by the daa, it may be escalated to CAR as the enforcement authority. I have forwarded your question to CAR for direct reply in respect of their role in this matter.
The Irish Aviation Authority has no responsibility in the area of the provision of special assistance at Irish airports.
If the Deputy does not receive a reply from daa or CAR within ten working days, please advise my Private Office.