Tuesday, 18 June 2019
Department of Health
Cross-Border Health Initiatives
420. To ask the Minister for Health his plans to review the efficiency of resources in the Cross Border Directive office in view of the volume of claims it receives from patients accessing healthcare in the United Kingdom; and his plans to increase staff numbers to deal with the backlog; and if he will make a statement on the matter. [25316/19]
The HSE is responsible for the operation of the Cross Border Directive and the management of staffing levels for the HSE Cross Border Directive (CBD) office is an operational matter for the HSE. I have, therefore, asked the HSE to respond directly to the Deputy.
It should be noted that the numbers of persons availing of the Directive has been increasing steadily for a number of years with a corresponding increase in the workload for the CBD office. I am aware that the HSE is currently considering a business case, and other interim steps, to address the issues which have arisen with regard to the processing of reimbursements.