Written answers
Tuesday, 26 March 2019
Department of Finance
Departmental Data
Mattie McGrath (Tipperary, Independent)
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228. To ask the Minister for Finance the number of complaints submitted to his Department in 2017, 2018 and to date in 2019; the number of appeals made with respect to the outcome of such complaints; the number referred to the Office of the Ombudsman; and if he will make a statement on the matter. [13781/19]
Paschal Donohoe (Dublin Central, Fine Gael)
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In line with the Department's Customer Charter, available on the Department's website, a complaint is defined as "an expression of dissatisfaction concerning the provision of a service or services by the Department”.
The Department received two complaints for the period 2016 - 2019 outlined in the following table:
| Division | Year of Complaint (2016/2017/2018) | Nature of Complaint (e.g. timelines for response, manner by which customer was dealt with etc) | Resolution | Was Complaint referred to Ombudsman |
|---|---|---|---|---|
| Corporate – Customer Service Manager | 2016 | Timeline of response | Written responses to requestor; engagement by Customer Service Manager and other relevant officials | No |
| Corporate – Customer Service Manager | 2018 | Timeline for response to Written Representation | Written responses to requestor; engagement by Customer Service Manager and other relevant officials | No |
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