John Brady (Wicklow, Sinn Fein)
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632. To ask the Minister for Employment Affairs and Social Protection the waiting times for appeal for all social welfare payments in tabular form. [11513/19]

Regina Doherty (Meath East, Fine Gael)
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The average appeal processing times for 2018 and to date in 2019 are outlined in the following tables.

All claim decisions taken by the Department’s Deciding Officers and Designated Persons are appealable to the Chief Appeals Officer. In any year about 85% of all claims are awarded by the Department and just 1% are appealed.

Nevertheless, the Department is concerned that these cases are dealt with as quickly as possible.

Accordingly, a number of new Appeals Officers have joined the Appeals Office over the past 12-18 months, to replace staff leaving on retirement. Given the complexity of the appeals process it takes some time for new staff to be trained up and develop expertise and this has led to somewhat longer processing times during this period. The Chief Appeals Officer has advised me that appeal processing times continue to be a priority for her Office.

Significant efforts and resources have been devoted to reforming the appeal process in recent years. As a result, appeal processing times in respect of all schemes improved between 2011 and 2017 from 52.5 weeks for an oral hearing in 2011 to 26.4 weeks in 2017 and from 25.1 weeks for a summary decision in 2011 to 19.8 weeks in 2017. The corresponding processing times for the year 2018 were 30.0 weeks for an oral hearing and 24.8 weeks for a summary decision.

The time taken to process an appeal reflects a number of factors including that the appeals process is a quasi-judicial process with appeals officers being required to decide all appeals on a ‘de-novo’ basis. In addition, appeals decisions are themselves subject to review by the High Court and decisions have to be formally written up to quasi-judicial standards. Other factors that influence appeals processing times include the quality of the initial decision – in this respect the Department has changed the decisions process in respect of medical schemes, in order to provide more information to the claimant. I expect that this will help to reduce the number of appeals over time.

Finally, where a claimant has been refused a social welfare payment, regardless of the scheme involved, and is appealing that decision, if their means are insufficient to meet their needs it is open to them to apply for supplementary welfare allowance in the interim.

The Social Welfare Appeals Office functions independently of the Minister for Employment Affairs and Social Protection and of the Department and is responsible for determining appeals against decisions in relation to social welfare entitlements.

I trust this clarifies the matter for the Deputy.

Appeal Processing Times by Scheme 1 January 2018 – 31 December 2018

Appeal Processing Times by Scheme 1 January 2019– 28 February 2019

-	Average processing times (weeks)Summary Decisions	Average processing times (weeks)Oral Hearings
Blind Person’s Pension	19.6	Nil
Carer’s Allowance	26.3	27.8
Carer’s Benefit	27.9	18.1
Child Benefit	33.4	48.7
Disability Allowance	17.0	21.8
Illness Benefit	36.5	35.3
Partial Capacity Benefit	37.8	Nil
Domiciliary Care Allowance	30.2	33.4
Deserted Wife’s Allowance	20.4	Nil
Deserted Wife’s Benefit	91.7 (1 case)	30.4
Farm Assist	26.9	27.6
Bereavement Grant	39.7	Nil
Working Family Payment *	30.5	32.9
Invalidity Pension	27.4	29.3
Liable Relatives	25.9	Nil
Maternity Benefit	36.2	Nil
Paternity Benefit	31.5	Nil
One Parent Family Payment	34.5	27.4
State Pension (Contributory)	36.4	41.8
State Pension (Non-Contributory)	40.2	39.9
Occupational Injury Benefit	32.3	63.5
Disablement Pension	30.3	34.1
Incapacity Supplement	Nil	39.3
Guardian's Payment (Contributory)	19.2	Nil
Guardian's Payment (Non-Con)	19.7	Nil
Jobseeker's Allowance (Means)	31.0	37.8
Jobseeker's Allowance (Payments)	24.8	32.5
BTW Family Dividend	30.6	Nil
Jobseeker's Transitional	32.5	40.2
Recoverable Benefits & Assistance	40.9	Nil
Jobseeker's Benefit	25.3	24.7
Carer’s Support Grant	26.3	34.0
Insurability of Employment	76.3 (7 cases)	96.6 (10 cases)**
Supplementary Welfare Allowance	20.9	24.3
Widow/Widower's Pension (Contributory)	38.0	36.2
Widow/Widower's Pension (Non-Contributory)	24.4	Nil
All Appeals	25.0	28.7

** Includes the finalisation of 2 exceptionally long-running cases