Brendan Ryan (Dublin Fingal, Labour)
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622. To ask the Minister for Employment Affairs and Social Protection the waiting times in the Dún Laoghaire-Rathdown local authority area for appeals for disability allowance, illness benefit, invalidity pension, carer's allowance and domiciliary care allowance, respectively for each month from January 2018 to date; and if she will make a statement on the matter. [9498/19]

Regina Doherty (Meath East, Fine Gael)
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I am advised by the Social Welfare Appeals Office that statistics are not maintained on a local authority or on a county by county basis, and it is not in a position to supply the information sought by the Deputy in relation to the Dún Laoghaire-Rathdown local authority area.

The average appeal processing times for each month in 2018 and January 2019 for disability allowance, illness benefit, invalidity pension, carer's allowance and domiciliary care allowance are outlined in the following tables.

The Social Welfare Appeals Office functions independently of the Minister for Employment Affairs and Social Protection and of the Department and is responsible for determining appeals against decisions in relation to social welfare entitlements.

All claim decisions taken by the Department’s Deciding Officers and Designated Persons are appealable to the Chief Appeals Officer. In any year about 85% of all claims are awarded by the Department and just 1% are appealed. Nevertheless, the Department is concerned that these cases are dealt with as quickly as possible.

Accordingly, significant efforts and resources have been devoted to reforming the appeal process in recent years. As a result, appeal processing times in respect of all schemes improved between 2011 and 2017 from 52.5 weeks for an oral hearing in 2011 to 26.4 weeks in 2017 and from 25.1 weeks for a summary decision in 2011 to 19.8 weeks in 2017. The corresponding processing times for the year 2018 were 30 weeks for an oral hearing and 24.8 weeks for a summary decision.

The time taken to process an appeal reflects a number of factors including that the appeals process is a quasi-judicial process with appeals officers being required to decide all appeals on a ‘de-novo’ basis. In addition, appeals decisions are themselves subject to review by the High Court and decisions have to be formally written up to quasi-judicial standards. Other factors that influence appeals processing times include the quality of the initial decision – in this respect the Department has changed the decisions process in respect of medical schemes, in order to provide more information to the claimant. I expect that this will help to reduce the number of appeals over time.

In addition, a number of new Appeals Officers have joined the Appeals Office over the past 12-18 months, to replace staff leaving on retirement. Given the complexity of the appeals process it takes some time for new staff to be trained up and develop expertise and this has led to somewhat longer processing times during this period. The Chief Appeals Officer has advised me that appeal processing times continue to be a priority for her Office.

Finally, where a claimant has been refused a social welfare payment, regardless of the scheme involved, and is appealing that decision, if their means are insufficient to meet their needs it is open to them to apply for supplementary welfare allowance in the interim.

If their application for supplementary welfare allowance is refused, they can also appeal that decision. The supplementary welfare allowance appeal will be prioritised for attention within the Appeals Office as soon as the appeal file and submission is received from my Department.

I trust this clarifies the matter for the Deputy.

Disability Allowance Appeals Processing Times by Month in 2018 and for January 2019

Illness Benefit Appeals Processing Times by Month in 2018 and for January 2019

Invalidity Pension Appeals Processing Times by Month in 2018 and for January 2019

Carer’s Allowance Appeals Processing Times by Month in 2018 and for January 2019

Domiciliary Care Allowance Appeals Processing Times by Month in 2018 and for January 2019