Written answers

Tuesday, 15 January 2019

Department of Rural and Community Development

Departmental Correspondence

Photo of Tommy BroughanTommy Broughan (Dublin Bay North, Independent)
Link to this: Individually | In context | Oireachtas source

1034. To ask the Minister for Rural and Community Development the customer complaints received by his Department in each of the years since 2016; if the complaints are grouped into categories; the nature of the complaints; the resolution of same; and the number progressed to the relevant ombudsman in each of the years since 2016. [1878/19]

Photo of Michael RingMichael Ring (Mayo, Fine Gael)
Link to this: Individually | In context | Oireachtas source

My Department was established on 19 July 2017. It has received one complaint under formal complaints procedures since then. The complaint arose on the 27 August 2018 when a member of the public who corresponded with the Department in Irish was responded to in English, in error.

The aggrieved member of the public also contacted the Coimisinéir Teanga in relation to the matter. Following an investigation into the matter by my officials, both the person concerned and the Coimisinéir Teanga fully accepted my Department's apology in August 2018, and the matter was closed.

Comments

No comments

Log in or join to post a public comment.