Written answers
Tuesday, 15 January 2019
Department of Defence
Departmental Communications
Tommy Broughan (Dublin Bay North, Independent)
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135. To ask the Taoiseach and Minister for Defence the customer complaints received by his Department in each of the years since 2016; if the complaints are grouped into categories; the nature of the complaints; the resolution of same; and the number progressed to the relevant Ombudsman in each of the years since 2016. [1869/19]
Paul Kehoe (Wexford, Fine Gael)
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My Department received a small number of complaints in the years referred to by the Deputy. The table sets out the complaints which were received by the Department’s Customer Service.
Customer Complaints | 2016 | 2017 | 2018 |
---|---|---|---|
Number | 6 | 5 | 0 |
Category group | Not categorised. | Not categorised. | N/A |
Nature | Response times to queries. Event cancellation. | Response times to queries. | N/A |
Resolution | Through discussion with complainants to address the issues. | Through discussion with complainants to address the issues. | N/A |
Ombudsman referral | None | None | N/A |
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