Written answers

Tuesday, 15 January 2019

Department of Defence

Departmental Communications

Photo of Tommy BroughanTommy Broughan (Dublin Bay North, Independent)
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135. To ask the Taoiseach and Minister for Defence the customer complaints received by his Department in each of the years since 2016; if the complaints are grouped into categories; the nature of the complaints; the resolution of same; and the number progressed to the relevant Ombudsman in each of the years since 2016. [1869/19]

Photo of Paul KehoePaul Kehoe (Wexford, Fine Gael)
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My Department received a small number of complaints in the years referred to by the Deputy. The table sets out the complaints which were received by the Department’s Customer Service.

Customer Complaints201620172018
Number650
Category groupNot categorised.Not categorised.N/A
NatureResponse times to queries. Event cancellation.Response times to queries.N/A
ResolutionThrough discussion with complainants to address the issues.Through discussion with complainants to address the issues.N/A
Ombudsman referralNoneNoneN/A

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