Róisín Shortall (Dublin North West, Social Democrats)
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565. To ask the Minister for Employment Affairs and Social Protection the average processing times for all applications under her remit; the way in which these waiting times compare to the same period in 2017; and if she will make a statement on the matter. [53896/18]

Regina Doherty (Meath East, Fine Gael)
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Processing times for the principal Social Welfare schemes operated by my Department are shown in the attached table.

I regret that this information is temporarily unavailable for Illness Benefit, Occupational Injury Benefit, and Treatment Benefit, due to the impact of recent ICT system changes but will be shared with the Deputy as soon as they become available.

Average time to award claims at the end of November in each of the years 2017 and 2018.

Róisín Shortall (Dublin North West, Social Democrats)
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566. To ask the Minister for Employment Affairs and Social Protection the average processing times for all appeals under her remit by category of payment under appeal; the way in which these waiting times compare to the same period in 2017; and if she will make a statement on the matter. [53897/18]

Regina Doherty (Meath East, Fine Gael)
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The average appeal processing times for all appeals determined to the end of November 2017 and to the end of November 2018 broken down by all social welfare scheme types is outlined in the table below.

The Social Welfare Appeals Office functions independently of the Minister for Employment Affairs and Social Protection and of the Department and is responsible for determining appeals against decisions in relation to social welfare entitlements.

All claim decisions taken by the Department’s Deciding Officers and Designated Persons are appealable to the Chief Appeals Officer. In any year about 85% of all claims are awarded by the Department and just 1% are appealed. Nevertheless, the Department is concerned that these cases are dealt with as quickly as possible.

Accordingly, significant efforts and resources have been devoted to reforming the appeal process in recent years. As a result, appeal processing times in respect of all schemes improved between 2011 and 2017 from 52.5 weeks for an oral hearing in 2011 to 26.4 weeks in 2017 and from 25.1 weeks for a summary decision in 2011 to 19.8 weeks in 2017. The corresponding processing times for the period January to November 2018 are 30.1 weeks for an oral hearing and 25.1 weeks for a summary decision.

The time taken to process an appeal reflects a number of factors including that the appeals process is a quasi-judicial process with appeals officers being required to decide all appeals on a ‘de-novo’ basis. In addition, appeals decisions are themselves subject to review by the High Court and decisions have to be formally written up to quasi-judicial standards. Other factors that influence appeals processing times include the quality of the initial decision – in this respect the Department has changed the decisions process in respect of medical schemes, in order to provide more information to the claimant. I expect that this will help to reduce the number of appeals over time.

In addition, a number of new Appeals Officers have joined the Appeals Office over the past 12-18 months, to replace staff leaving on retirement. Given the complexity of the appeals process it takes some time for new staff to be trained up and develop expertise and this has led to somewhat longer processing times during this period. The Chief Appeals Officer has advised me that appeal processing times continue to be a priority for her Office.

Finally, it should be noted that an appellant can claim supplementary welfare allowance pending the outcome of their appeal.

I trust this clarifies the matter for the Deputy.

Appeal Processing Times by Scheme 01 January 2017- 30 November 2017

Appeal Processing Times by Scheme 1 January 2018 – 30 November 2018