Joan Collins (Dublin South Central, Independent)
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79. To ask the Minister for Employment Affairs and Social Protection the reason there is a backlog of claims in the carer's allowance section (details supplied). [46893/18]

Regina Doherty (Meath East, Fine Gael)
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My Department is committed to providing a quality service to all its customers. This includes ensuring that applications are processed and that decisions on entitlement are made as quickly as possible.

Carer's Allowance is a means-tested payment, made to a person who is habitually resident in the State and providing full-time care and attention to a child or an adult who has such a disability that they require that level of care.

The target processing time for the scheme is to finalise 70% of new claims within 12 weeks. Currently the average time taken to process new applications is 17 weeks.

The principal reason for the length of time taken to process a Carer's Allowance claim is the growth in recent years in the number of applications received; these increased by 31% between 2015 and 2017.

It is also the case that social welfare schemes with a number of complex qualifying conditions can take longer to process.

Before a decision can be made on entitlement to Carer's Allowance, evidence must be provided in respect of the carer’s habitual residence in the State, the level of care they provide, their means and also that the person being cared for has such a disability that they require full-time care and attention. It is sometimes the case that the documentary evidence provided at initial application stage is incomplete or insufficient and this can contribute to the time taken to process applications.

The Department recently launched a re-designed Carer's Allowance application form which includes a new Care Report section which has been arrived at through consultation between officials and medical assessors of my Department and representatives and members of Family Carers Ireland. This new form allows carers to provide more information on the type and level of care they provide, with an aim to providing Deciding Officers with the information they need to expedite decisions on entitlement.

Also, additional staff have also recently been reassigned to the Carer's Allowance area to work on claims processing and this should lead to a reduction in both processing times and in the time taken to implement Appeals Officers' decisions.

I hope this clarifies the matter for the Deputy.