Michael Healy-Rae (Kerry, Independent)
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67. To ask the Minister for Finance the reason the Revenue Commissioners' office in Tralee, County Kerry is closed to the public; and if he will make a statement on the matter. [39196/18]

Paschal Donohoe (Dublin Central, Fine Gael)
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I am advised by Revenue that it has significantly enhanced its overall customer support infrastructure in recent years to assist taxpayers in managing their tax affairs in an environment that is both efficient and convenient. In particular, the provision of enhanced online and telephone services has resulted in very significantly reduced demand for the traditional ‘walk-in’ services to public offices.

Notwithstanding the introduction of such high-quality on-line facilities, Revenue remains very conscious that these products may not suit everybody, for example the elderly or customers with limited access to broadband, and for that reason has further enhanced its overall service by introducing standardised public office opening hours, a specific ‘Business Taxes’ telephone service as well as an appointments service in a number of public offices, including Tralee.

The appointments service, which is supported by a dedicated telephone number, facilitates taxpayers in meeting with Revenue officials at a time that best suits individual circumstances and for the most part removes the potential for delays or queuing. Revenue has confirmed that this service is fully available in the Tralee office from 9.30am to 4pm each day and appointments can be made by contacting telephone number 066 716 1108. Revenue has also confirmed that the service provides both face to face meetings and access to the various on-line facilities if required.