Niall Collins (Limerick County, Fianna Fail)
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97. To ask the Minister for Finance if he will request a bank to issue a refusal letter to a person (details supplied); and if he will make a statement on the matter. [35558/18]

Paschal Donohoe (Dublin Central, Fine Gael)
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The Deputy may be aware that, as Minister for Finance, I have no direct function in the relationship between banks and their customers. Decisions taken by banks in this regard, and the manner in which they conduct their day-to-day operations, are matters for the board and management of the respective banks.  

Notwithstanding the fact that the State has shareholdings in some of the banks, I must ensure that these institutions are run on a commercial, cost effective and independent basis to protect their value as assets to the State. Accordingly, it would not be appropriate for me to intervene in the case of an individual customer. Relationship Frameworks have been specified that define the nature of the relationship between the Minister for Finance and the banks and these Frameworks are available on my Department’s website.  

As the circumstance described by you is a matter concerning a bank, the individual involved should continue to engage with the bank. Should the matter not be resolved to the individual’s satisfaction, they can refer the matter to the Financial Services and Pensions Ombudsman.