Written answers

Friday, 7 September 2018

Department of Justice and Equality

Departmental Communications

Photo of Seán FlemingSeán Fleming (Laois, Fianna Fail)
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494. To ask the Tánaiste and Minister for Justice and Equality the position in his Department and the organisations under its aegis that have arrangements in place for lo-call numbers or 1800, 1850 and 1890 phone numbers for members of the public to contact his Department or organisations under its aegis; the number of these that are completely free to call to persons that use mobile phones and may incur major bills phoning such organisations; if the situation will be reviewed; and if he will make a statement on the matter. [36403/18]

Photo of Charles FlanaganCharles Flanagan (Laois, Fine Gael)
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In respect of the Deputy’s question, the enclosed table outlines the arrangements in place in relation to lo-call numbers for members of the public to contact my Department. These facilities were introduced for the benefit of Departmental customers in providing access to local call costs for landline calls to the Department. There are equivalent fixed landline numbers in place for each of these, which are available for callers use if more advantageous.

Arrangement
Lo-call ArrangementIs this number completely free to call for persons that use mobile phones?If not please outline the nature of the charges a person may incur phoning these lo-call numbers?
The Department has a lo-call number – 1890 221 227.No, the cost is borne by the caller.Dependent on the caller's service provider.
Lo-call number in respect of Equality and Disability matters - 1890 555 509.No, the cost is borne by the caller. Dependent on the caller's service provider.
The Office of Internet Safety freephone number - 1800 242 595.free phone number - the Department covers the cost of the call. n/a
Lo-call number in operation in the Irish Naturalisation and Immigration Service (INIS) -1890 551 500.No, the cost is borne by the caller.Dependent on the caller's service provider.
Lo-call number in INIS in respect of Citizenship and Naturalisation - 1890 252 854. No, the cost is borne by the caller.Dependent on the caller's service provider.
A freephone service is in operation for persons to contact the Independent Commission for the Location of Victims’ Remains from Ireland and Britain - 00800 55585500.free phone number - the Department covers the cost of the call. n/a

Please be advised that my Department has contacted the agencies under its aegis to request that they respond directly to the Deputy. 

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