Written answers

Tuesday, 24 April 2018

Department of Education and Skills

Residential Institutions Statutory Fund

Photo of Catherine ConnollyCatherine Connolly (Galway West, Independent)
Link to this: Individually | In context | Oireachtas source

236. To ask the Minister for Education and Skills when the eligibility review for Caranua will be published; and if he will make a statement on the matter. [17874/18]

Photo of Richard BrutonRichard Bruton (Dublin Bay North, Fine Gael)
Link to this: Individually | In context | Oireachtas source

The review of eligibility to apply for Caranua is nearing completion and will be published in the coming weeks.

Photo of Catherine ConnollyCatherine Connolly (Galway West, Independent)
Link to this: Individually | In context | Oireachtas source

237. To ask the Minister for Education and Skills the progress made by Caranua following publication of its customer service charter and its feedback and complaints policy; and if he will make a statement on the matter. [17875/18]

Photo of Richard BrutonRichard Bruton (Dublin Bay North, Fine Gael)
Link to this: Individually | In context | Oireachtas source

Caranua (the Residential Institutions Statutory Fund) is an independent statutory body and I have no role in relation to its day to day operations. The organisation's existing Customer Charter is available on its website , as is its Feedback and Complaints Policy.  Recent statistics published on the website show that 95% of the feedback between January and March of this year was positive.

Caranua has identified a number of areas that it would review, these include: waiting times for first time applicants, its prioritisation policy and the usage of Nominated Person and Permission to Share Policy. I am advised that Caranua will progress these and related issues.

Comments

No comments

Log in or join to post a public comment.