Written answers
Tuesday, 24 April 2018
Department of Education and Skills
Residential Institutions Statutory Fund
Catherine Connolly (Galway West, Independent)
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236. To ask the Minister for Education and Skills when the eligibility review for Caranua will be published; and if he will make a statement on the matter. [17874/18]
Richard Bruton (Dublin Bay North, Fine Gael)
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The review of eligibility to apply for Caranua is nearing completion and will be published in the coming weeks.
Catherine Connolly (Galway West, Independent)
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237. To ask the Minister for Education and Skills the progress made by Caranua following publication of its customer service charter and its feedback and complaints policy; and if he will make a statement on the matter. [17875/18]
Richard Bruton (Dublin Bay North, Fine Gael)
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Caranua (the Residential Institutions Statutory Fund) is an independent statutory body and I have no role in relation to its day to day operations. The organisation's existing Customer Charter is available on its website , as is its Feedback and Complaints Policy. Recent statistics published on the website show that 95% of the feedback between January and March of this year was positive.
Caranua has identified a number of areas that it would review, these include: waiting times for first time applicants, its prioritisation policy and the usage of Nominated Person and Permission to Share Policy. I am advised that Caranua will progress these and related issues.
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