Charlie McConalogue (Donegal, Fianna Fail)
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795. To ask the Minister for Housing, Planning, Community and Local Government if Irish Water will review a charge for a person (details supplied) in County Donegal; if he will request that Irish Water meet the person to discuss alternative options; and if he will make a statement on the matter. [32204/17]

Eoghan Murphy (Dublin Bay South, Fine Gael)
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Since 1 January 2014, Irish Water has statutory responsibility for all aspects of water services planning, delivery and operation at national, regional and local levels. Water mains are an operational matter for the utility and one in which I have no function.

Irish Water has established a dedicated team to deal with representations and queries from public representatives. The team can be contacted via email at oireachtasmembers@water.ie or by telephone on a dedicated number, 1890 578 578.

Furthermore, the Commission for Energy Regulation (CER) has a statutory responsibility to provide a complaints resolution service to Irish Water customers who have an unresolved dispute with the utility. A Customer Care Team has been setup within the CER to deal directly with customers who have complaints. Further information about CER's complaints procedure is available on their website at