Gerry Adams (Louth, Sinn Fein)
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269. To ask the Minister for Finance if an appointment system is in operation in other local Revenue Commissioners inquiry offices across the State; and if other offices still offer walk in services to members of the public. [27463/17]

Paschal Donohoe (Dublin Central, Fine Gael)
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I am advised by Revenue that they have 18 public offices of which 13 currently provide an appointments service. 

The provision of an appointments service reflects a reduced demand for the traditional 'walk-in' services to Revenue's public offices - the number of personal callers fell by 64% since 2008. By mid-July 2017 Revenue envisages that all public offices except Dublin (Central Revenue Information Office (CRIO), Cathedral Street) will offer an appointments service with the public offices in Cork, Limerick, Waterford and Galway continuing to offer a walk-in service in conjunction with the appointments service.  There are plans to introduce an appointments service in parallel with the walk-in service in the Dublin (CRIO) at a future date, but the timeframe for this has not yet been determined.  

I am assured by Revenue that they are committed to making it as easy and as straightforward as possible for taxpayers to be compliant. Revenue's Statement of Strategy 2017 - 2019 makes clear that commitment to providing advice and information both online and through other channels.