Joan Collins (Dublin South Central, Independent)
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1435. To ask the Minister for Health if he will address a matter (details supplied) regarding a hospital complaint; and if he will make a statement on the matter. [28389/17]

Simon Harris (Wicklow, Fine Gael)
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At the outset I would like to sympathise with the patient in relation to their hospital experience which sounds extremely distressing for the patient and the family.

My Department received this patient query earlier this month and has responded directly to the individual advising her that her correspondence has been referred to the HSE National Advocacy Unit in the Quality & Patient Safety Directorate, Oak House Millennium Park Naas Co Kildare. The HSE will follow up on the matter with the hospital concerned and a reply will be sent directly to the individual.

You may wish to know that there are processes in place for any individual who wishes to raise a concern regarding their treatment in our health service. With regard to specific complaints in relation to experiences of individuals in our hospitals, there is a formal complaints policy, entitled “Your Service Your Say”,details of which are on the HSE website, at: .

In accordance with this procedure, a complaint must be made in the first instance to the hospital in which the incident causing the complaint occurred. If the individual not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy and the Ombudsman, whose details are set out below.

HSE Director of Advocacy

Oak House

Millennium Park

Naas

Co Kildare

Tel 1890 424 555.

Office of the Ombudsman

18, Lower Leeson Street

Dublin 2

Tel 1890 223 030

Email: ombudsman@ombudsman.gov.ie.

I hope this is of assistance to you.